Granted Patents

The following is a list of Patents approved by the United States Patents and Trademarks Office (USPTO).

Patent No.   Title
7,706,741   Integrated mobile communication and broadcast program reproduction device
7,706,522   Method and system for communicating with an automatic call distributor system agent
7,703,691   Multiple device and/or user association
7,702,792   Method and system for managing communication sessions between a text-based and a voice-based client
7,693,274   System and method for return to agents during a contact center session
7,688,967   Dynamic speed dial number mapping
7,684,434   System and method for providing a presence based Camp-On feature in a communications environment
7,660,405   System and method for employing state information to enhance network functionality
7,657,263   Method and system for automatic call distribution based on customized logic relating to agent behavior
7,653,183   Method and apparatus to provide data to an interactive voice response (IVR) system
7,630,487   Method and system for distributing calls
7,606,360   Automated system and method for handling human and caller queues
7,602,894   Method and system for caller association
7,602,704   System and method for providing fault tolerant IP services
7,539,127   System and method for recovering from endpoint failure in a communication session
7,532,877   System and method for voice scheduling and multimedia alerting
7,523,859   System and method for securing transactions in a contact center environment
7,492,729   Method and system for reserving resources of a multipoint conference
7,490,039   Text to speech system and method having interactive spelling capabilities
7,471,774   Method and system of pausing an IVR session
7,457,287   System and method for assigning call priority
7,446,657   Dynamic and hybrid RFID
7,398,429   System and method for tracing and logging for software module
7,333,496   System and method for indicating the priority of voice over internet protocol (VoIP) calls
7,315,617   Method and system for managing calls of an automatic call distributor
7,287,692   System and method for securing transactions in a contact center environment
7,274,291   Dynamic and hybrid RFID
7,260,632   Presence-based management in a communication network
7,242,303   Navigation and coordination during emergencies
7,236,580   Method and system for conducting a conference call
7,213,768   Multiple device and/or user association
7,178,729   Methods and devices for providing alerts for spoilage and hazardous combinations
7,170,991   Method and system for utilizing proxy designation in a call system
7,088,814   Method and system for automatic call distribution based on network resource availability and agent skills
6,850,615   Method and system for providing information to an external user regarding the availability of an agent

 

Patents Pending

The following is a list of Patents Pending that have been made public so far by the United States Patents and Trademarks Office (USPTO). 

Patent App. No.   Title
100013905   FLOOR CONTROL IN MULTI-POINT CONFERENCE SYSTEMS
090274283   ENHANCED DIRECTORY FOR COMMUNICATIONS DEVICES
090210496   SYSTEM AND METHOD FOR LEAVING AND RETRIEVING ELECTRONIC MESSAGE NOTES
090204320   Traffic Predictive Directions
090203394   Location Based Handoff
090184843   Traffic Flow Based Displays
090179752   MOBILE DEVICE SAFETY
090158382   System and Method for Using Mobile Media Players in a Peer-to-Peer Network
090157842   System and Method for Using an Aggregation Server with Client Devices
090146779   Home entertainment system providing presence and mobility via remote control authentication
090131085   Supporting Communication Among Endpoints In A Geographical Area
090128285   Providing An Endpoint Access To A Locked Target
090125948   Communication Processing Based on Television Use
090119115   Customizing A Target Using An Endpoint
090111456   Mesh Communication Network and Devices
090111431   Functionality Distribution for a Mobile Endpoint
090100468   FACILITATING REAL-TIME TRIGGERS IN ASSOCIATION WITH MEDIA STREAMS
090097677   Enhancing Comprehension Of Phone Conversation While In A Noisy Environment
090086933   CALL ROUTING USING VOICE SIGNATURE AND HEARING CHARACTERISTICS
090043502   System and Method for Navigating Using Multiple Modalities
090009588   Recognition of human gestures by a mobile phone
090005097   Method and System for Automatically Identifying Wireless Signal Quality of a Region
090005073   Method and System for Using Signal Quality Information
080310398   CALL PRIORITY BASED ON AUDIO STREAM ANALYSIS
080243386   Method and System for Communicating Arrival Notifications
080226046   Integrated Alerting
080215323   Method and System for Grouping Voice Messages
080167774   AD-HOC MOBILE IP NETWORK FOR INTELLIGENT TRANSPORTATION SYSTEM
080159179   Scalable conference bridge
080151038   Video contact center facial expression analyzer module
080127231   Integrated out-of-office assistant reminder tool
080118046   Authorization to place calls by remote users
080089489   Voicemail messaging with dynamic content
080088698   Interaction based on facial recognition of conference participants
080063181   METHOD OF RESPONDING TO AN INCOMING VOICE CALL
080063174   Camping on a conference or telephony port
080043968   Forwarding one or more preferences during call forwarding
080037763   QUEUING AND ROUTING TELEPHONE CALLS
080037762   Call centers with image or video based priority
080011823   SYSTEM AND METHOD FOR SECURING TRANSACTIONS IN A CONTACT CENTER ENVIRONMENT
070288562   Techniques for providing caller ID of participants in a conference call invitation
070286354   Method and system for recalling voicemail messages
070280468   Automated system and method for handling human and caller queues
070280437   DYNAMIC SPEED DIAL NUMBER MAPPING
070279229   DYNAMIC AND HYBRID RFID
070266101   Method and system for inserting advertisements in unified messaging solutions
070263821   METHOD AND APPARATUS FOR ENHANCING SPEAKER SELECTION
070263814   System and method for employing state information to enhance network functionality
070263796   METHOD AND APPARATUS TO PROVIDE DATA TO AN INTERACTIVE VOICE RESPONSE (IVR) SYSTEM
070263793   Techniques for marking and manipulating voice message segments through a telephone user interface
070250581   Techniques for alerting a user of unchecked messages before communication with a contact
070249410   Techniques for tracking communication frequency across communication modalities
070229274   Navigation and coordination during emergencies
070226299   Method and system for providing an instant messaging quorum monitoring service
070223662   CONTENT SENSITIVE DO-NOT-DISTURB (DND)
070214041   System and method for location-based mapping of soft-keys on a mobile communication device
070214040   Method for prompting responses to advertisements
070211879   Methods and systems for providing dynamic message content to callers on hold
070206765   Method and system for securing access to information in an automatic call distributor system
070206738   Secure voice communication channel for confidential messaging
070201657   Method and system for providing a camp-on service for a network service
070187502   MULTIPLE DEVICE AND/OR USER ASSOCIATION
070180060   Messaging system with content-based dynamic menu generation
070178828   Integrated mobile communication and broadcast program reproduction device
070174396   Email text-to-speech conversion in sender's voice
070162552   Method and system for providing an instant messaging camp-on service
070160054   Method and system for receiving call center feedback
070133438   Method and system for reserving resources in a conferencing system
070121893   Optimal call speed for call center agents
070121878   Method and system for providing a camp-on hold service
070115348   Method and system for automatic scheduling of a conference
070094661   Techniques for task management using presence
070081639   Method and voice communicator to provide a voice communication
070081636   Method and apparatus to process an incoming message
070064913   Method and system for transferring an automatic call distributor call
070050463   Techniques for integrating instant messaging with telephonic communication
070036317   Method and system for managing conference resources
070036298   System and method for ensuring call privacy in a shared telephone environment
070036283   Method and system for recording automatic call distributor calls
070036131   Method and system for handling calls at an automatic call distributor
070025544   Method and system for blocking lower priority communications for improved automatic call distribution
070025335   Selective mute / unmute control over applications running on a PC
070015497   Method and system for providing a contact attempt service
070011678   Methods and systems for managing shared tasks
070011498   Method and system for using presence information in error notification
070005763   Method and system for using load information in an instant messaging system
060285661   System and method for associating due dates with messages
060268698   System and method for providing a presence based eCamp-On feature in a communications environment
060265347   System and method for providing interactive communications
060262921   System and method for return to agents during a contact center session
060256954   Method and system for providing agent training
060256950   System and method for improved contact center services to disabled callers
060245567   System and method for providing a reverse camp-on feature in a communications environment
060239442   Method and system for distributing calls
060239440   Method and system for handling calls at an automatic call distribution system
060227949   Method and system for providing a camp-on service
060220856   Dynamic and hybrid RFID
060208889   Automated contacting of support centers and sharing of product information via RFID
060208888   Navigation and coordination during emergencies
060208063   Multiple device and/or user association
060203994   Method and system for transferring a call at an automatic call distribution system
060192001   Methods and devices for providing alerts for spoilage and hazardous combinations
060187859   Method and system for reserving resources of a multipoint conference
060182259   Method and system using presence information to improve services provided by automatic call distribution centers
060176874   Ubiquitous transfer of a phone number to another phone
060174165   System and method for tracing and logging for software module
060171337   Method and system for reserving facility resources for a conference
060146735   Method and system for providing a conference service using speaker selection
060126816   Method and system for communicating with an automatic call distributor system agent
060126803   Method and system of pausing an IVR session
060050864   Method and system for automatic call distribution
060050658   Method and system for providing a conference service
050260974   System and method for voice scheduling and multimedia alerting
050238157   Enhanced call pickup
050235158   Enhanced extension mobility
050213563   Presence-based management in a communication network
050198096   Method and system for managing communication sessions between a text-based and a voice-based client
050047582   Method and system for utilizing proxy designation in a call system
050047581   Method and system for managing calls of an automatic call distributor
040037219   System and method for providing fault tolerant IP services

Patents and Publications

The founders of CellKnight happen to be inventors/co-inventors on nearly 200 patent applications with the United States Patent and Trademark Office. They also happen to have over a dozen publications in reputed international conferences and journals.

The following links reference a selected list of patents and publications of the founders.